Last updated: January 2025
We are IT-MSP Ltd, a managed IT services provider based in South West London. Our website address is: www.it-msp.net
Address: 54 Montana Road, SW17 8SN, South West London
Phone: 0207 112 4812
Business Hours: Monday - Friday, 9am - 6pm
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor's IP address and browser user agent string to help spam detection.
An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
When you submit a contact form on our website, we collect the information you provide (such as your name, email address, phone number, and message) to respond to your enquiry and provide you with information about our services.
IT-MSP Ltd may record telephone calls for training and quality monitoring purposes. When you call us, you will be informed that the call may be recorded. Call recordings may include:
These recordings are used to:
Call recordings are stored securely and retained for a period of up to 12 months, after which they are securely deleted. Access to recordings is restricted to authorised personnel only. You have the right to request access to, or deletion of, any call recordings that contain your personal data by contacting us.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
We use analytics services to help us understand how visitors use our website. This helps us improve our website and the services we offer. The analytics data we collect is anonymised and does not identify individual visitors.
If you request a password reset, your IP address will be included in the reset email. We do not sell, trade, or otherwise transfer your personal information to outside parties except as described in this privacy policy.
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
Phone call recordings are retained for up to 12 months before being securely deleted.
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Visitor comments may be checked through an automated spam detection service.
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.
In the event of a data breach, we will notify affected users and the relevant supervisory authority within 72 hours of becoming aware of the breach, as required by GDPR regulations.
We may receive data about you from third parties, such as business partners, marketing partners, and social media platforms. This data is used in accordance with this privacy policy.
We do not use automated decision-making or profiling that produces legal effects or similarly significantly affects you.
If you have any questions about this Privacy Policy, please contact us:
IT-MSP Ltd
54 Montana Road, SW17 8SN
South West London
Phone: 0207 112 4812
Website: www.it-msp.net