In today’s world, technology is at the heart of every business and therefore, each business needs to ensure their IT system is functioning at its best. If you or your employees are competent with computers, you will have the know-how to complete standard IT-related tasks. This can include everything from managing updates to installing antivirus software.

Yet if you want your IT to be at the top of its game, you will typically have to search for outside help supplied by an expert provider. When doing this, there are two common choices: managed services and traditional IT support.

What’s the difference between the two? Which one will work best for your business? 

Traditional IT support

Traditional IT support is commonly referred to as “break-fix” support. This is due to the reactive nature of this support channel. When working with a traditional IT support provider, you’re going to gain access to a team of IT experts who are on standby to solve any problems you come across. When you do have an issue that needs resolving, you notify the provider’s help desk and wait for the fix to be done.

When it comes to traditional IT support, this can be done in-house. Although if you want a professional IT engineer to do the work, hiring them could be especially expensive. This is why outsourcing is recommended for small-to-medium businesses. Payments for outsourced IT support are usually either done by purchasing a block of operational hours or paying a one-off annual subscription fee.

Managed services

Compared to the previous option, managed services take on a much different form. This starts with managed services being proactive rather than reactive. What does this mean exactly? Essentially, it highlights how your third-party provider is “always-on” and monitoring the situation. Instead of waiting for an aspect of your IT system to break – like with traditional IT support – the MS team is continuously doing work in the background.

Round-the-clock monitoring assists with preventing IT issues from causing your business problems. As a result, your business won’t suddenly go offline – it will continue to run 24/7. Along with this, you also get to benefit from the expertise provided by managed services providers. Based on our features, you can enjoy everything from the latest antivirus software to a sophisticated backup and recovery system. Via the help desk, experts are also available at all times to supply support when needed.

Another advantage of managed services is the payment structure. You typically pay a fixed monthly rate, which means there are no hidden expenses.

In summary

Traditional IT support is a suitable choice for businesses that don’t rely too much on technological developments. They can step in and deliver help when needed. If you operate a sophisticated IT system, however, managed services are essentially mandatory. This will keep your business online at all times, protect from malicious threats, and refine your entire IT system.

A few things organizations can do to protect themselves from cyber threats

Whether you’re working alone or seeking the services of IT support in London, you need to increase cyber security at your workplace. You can do this in the following ways:

• Educate employees
With cyber security, it’s important for your employees to actively apply the action plans. However, if they do this, they need to be educated about cyber crime, the attacks they may experience and what they can do to stop this from happening.

• Structure and safe-guard your data
The most-important thing to do is for you to identify what data is important for your organisation. That way you can re-structure data and add additional levels of protection. Backups and recovery plans must be in place to also ensure safety in case of a cyber attack. Therefore, this exercise will help you identify if there is any data theft.

• Draft a response plan
Set up a cyber security team in your organization. Ask them to come up with a flexible plan and apply this to keep your data safe. You can also seek input from your IT support.

• Equip yourself with new-age skills
Finally, upgrade your cyber security skill sets by having someone personally trained. Remember that just as hacking technology becomes more tricky, so does anti-hacking security technology. We would advise you to consult an IT company for the latest technology.

About IT-MSP

IT-MSP was founded in 2017 to provide London’s small & medium businesses with end-to-end IT services, right from purchasing and installing hardware to providing Mac, Windows & Linux support, cloud solutions, and data backup. We support our clients using proven, high-quality systems and security practices that blue-chip companies take for granted.

We consistently achieve excellent client satisfaction thanks to a process-driven approach, concise documentation and our team of friendly and highly trained London based engineers.

Youssef Baiza



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